Choose your online dispute resolution provider to suit your jurisdiction


Europe: For a list of certified ADR/ODR providers for consumer disputes, see the database of the EU ODR platform at


(PDF version available at



All American Dispute Resolutions Online (AADROL) <>


American Arbitration Association (AAA) <>


Appellex Bargaining Solutions <>


Better Business Bureau Online <>


Camera Arbitrale di Milano <>


Centre for Effective Dispute Resolution <>


Chartered Institute of Arbitrators <>


China International Economic and Trade Arbitration Commission (CIETAC) <>


Cibertribunal Peruano <>


Conflict <>


Concilia Online <>


Confianza Online <>


Dispute Manager <>


European Institute for Conflict Management <>


Fair Shake <>


Freiwilligen Selbstkontrolle Multimedia <>


Hong Kong International Arbitration Centre <>




International Centre for Dispute Resolution.

International Chamber of Commerce


International Institute for Conflict Prevention & Resolution.


The Internet Ombudsman <>


Der Internet Ombudsman <>




Mediation Arbitration Resolution Services <>


Mediation Now <>


The Mediation Room <>


Modria <>


NetNeutrals <>


Risolvi Online <>


Silicon Valley Arbitration & Mediation Center.

SmartSettle <>


Telecommunications Industry Ombudsman <>




Youstice <>



For domain name disputes:


World Intellectual Property Organization (WIPO) Arbitration and Mediation Centre <>


National Arbitration Forum (NAF) <>


Asian Domain Name Dispute Resolution Centre (ADNRC) <>


Czech Arbitration Court (CAC) <>



For Arbitration – choose from:


USA             The American Arbitration Association under its Commercial Mediation Procedures.


CHINA       China International Economic and Trade Arbitration Commission (CIETAC) Rules (2012); CIETAC Online Arbitration Rules (2009).


UK               Centre for Effective Dispute Resolution (CEDR) in accordance with the CEDR Model Mediation Procedure and unless otherwise agreed between the parties, the mediator will be nominated by CEDR.


Chartered Institute of Arbitrators under the Arbitration Rules of the Chartered Institute of Arbitrators.


IRELAND Chartered Institute of Arbitrators under the Arbitration Rules of the Chartered Institute of Arbitrators—Irish Branch.


AUSTRALIA            Institute of Arbitrators and Mediators Australia (see

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